Product Refund Policy
Our products and services have been tested in the marketplace with thousands of customers. That’s just one reason why you’ll love them. Even better, you’re fully protected by our “Going The Distance” Guarantee.
We guarantee ALL our products. We do that because we want happy customers. And we want serious customers who don’t take their purchases lightly.
As you’ve seen above our guarantee removes risk for both of us. Here’s how it works: You’ve read through my entire product and reviewed all the information in detail. You’ve followed through on what I teach and recommend which includes taking action and publishing your releases. If you still don’t have success in the next 60 days, I will give you a full refund. All I ask is that you show my team you followed through on the methods I taught you. That’s my Going The Distance Guarantee and I’ll back it up 100%.
To prevent and reduce fraudulent refunds we have put preventative measures in place. Please understand these systems are here for a reason. (For example, think about similar policies for physical goods you’ve purchased from retailers.)
It’s a fact: a questionable refund only raises our costs across the board. And we prefer to keep our products as affordable as possible.
Maintopic Media LLC is the owner of this site. As such, we are under no obligation to honor refunds for the following reasons:
Non-delivery of the product. (Either via mail/deliver service) for physical products, this may be due to an issue with the mail or courier service. With digital products, the case may be that you do not receive a delivery e-mail from us that contains necessary information to access our product materials.
In the case of a physical product we require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item. For digital products, you will need to contact our help desk and provide your order number. Once your information has been verified, we will re-issue you the materials you purchased.
Download issues: you have problems that prevent you from downloading or streaming the product in the case of our video tutorials. Maintopic Media LLC recommends that you contact our support team at http://www.maintopicmedia.com/support . Often, the problem arises from a customer’s issue with their browser, firewall, or network;
Product not-as-described: This is a subjective area and open to various interpretations. Do know that we continually update our products and the information contained therein is based on empirical evidence from our knowledgebase of best practices.
A refund request based on any “product not as described” reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of no-cost downloads such as templates, sample videos , screen shots and more that are often posted on http://www.30minutepr.com before making a purchase.)
For those refund requests that meet our terms and conditions then we ask you to follow these steps EXACTLY:
- Delete ALL digital product files you have obtained from us.* These files include all video, audio, text or PDF files included in what you purchased from us.
- Please delete any coupon, promo and discount codes for press release distribution sites that were included with your digital product purchase. Those permanent press release discount privileges of 20% – 50% are available ONLY to customers in good standing. Your contact information will be sent promptly to the press release sites and your discount privileges will be immediately revoked.
- Submit a ticket to our help desk and in the subject line of your help desk ticket please indicate: “Refund of (Insert name of product). Please include your order number, date of your purchase and name of the product you purchased.
- Indicate in your message that you meet the terms and conditions as indicated in our guarantee and you have provided the necessary documentation that shows you have tried our methods and not found success.
NOTE: emails directly to Marc Harty or calls to our office will only DELAY your refund. So please follow these steps as indicated.